There were many times as a locksmith technician where I got callbacks from customer complaining something with my work went wrong. I usually never rule out that something went south because I did something the wrong way. However, as I and any locksmith technician before me came to find that most of the time its a miss use from the customer's end. Some of the times its not the customer fault as a product such as a lock can be faulty from one reason or another.
I came to find that the last statement is mostly true when it comes to I-Core key services that Me or other fellow locksmith technicians that I know did. I had a customer call recently complaining about a job I did not too long ago installing an interchangeable core lock at his store. Apparently, it seemed that he could not operate the lock with the keys that I mad him at that time. Thinking it would be a minor issue, I drove to the customer's store to try and figure out what wen wrong.
Once I got to the customer's store, I tried the keys I made him myself and came to find he was right and there was something wrong. Normally, when I would have an issue such as that with any type of lock, I would immediately assume that the internals of the lock got contaminated and caused an obstacle for the key. This can happen in time where each use of the key will push the contaminants inside the key-way not allowing the key to be inserted all the way in.
After thinking I figured out the problem I went ahead to clean and lubricate the lock, but for some reason it still didn't help. I decided to call another Spokane locksmith that I know in the area which has much more experience than me. He mentioned running into this type of issue before with an interchangeable core type system and the problem was most likely with the key. The bottom milling on these types of keys tend to bent quickly which in combination with the tight tolerance inside the lock will cause failure for the key to operate the lock. The solution, all that I had to do he said, was to file the damaged bottom milling part to its original position and the key should successfully operate the lock again.
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